SHIPPING & RETURNS
Looking for the lowdown on our shipping options, an update on your order, or details on our returns policy? You're in the right place.
Nothing in our returns policy affects your statutory rights. Your rights under our returns policy are in addition to your cancellation rights under applicable laws.
Please note, all of our emails are conducted in English.
Shipping
We ship to most countries in Europe from this website and provide free tracked courier shipping to Belgium, Netherlands, and Luxembourg.
If you are looking for an update on your shipped order, please check your order status or email notifications for updates.
All orders placed before 3pm CET are packaged and dispatched the following business day.
Please note, there may be delays in processing during sales and holiday events.
All orders are shipped with Aramex from our warehouse based in the Netherlands.
Belgium, Luxembourg, Netherlands
Enjoy free tracked courier shipping on every order. Once your order has been dispatched, transit time is estimated within 2-3 business days depending on your location.
Czechia, Estonia, Ireland, Italy, Latvia, Lithuania, Poland, Slovakia, Slovenia
Enjoy tracked courier shipping on every order for €8.50. Once your order has been dispatched, transit time is estimated within 3-6 business days depending on your location.
Croatia, Hungary, Monaco
Enjoy tracked courier shipping on every order for €16.00. Once your order has been dispatched, transit time is estimated within 4-7 business days depending on your location.
Andorra, Bulgaria, Greece, Romania
Enjoy tracked courier shipping on every order for €22.00. Once your order has been dispatched, transit time is estimated within 5-8 business days depending on your location.
Albania, Bosnia & Herzegovina, Cyprus, Malta, Moldova, Montenegro
Enjoy tracked courier shipping on every order for €24.00. Once your order has been dispatched, transit time is estimated within 5-8 business days depending on your location.
You will receive an email confirmation with your tracking number and a tracking link as soon as your order has been shipped.
For further updates on your delivery, please check your tracking link found in your email or your order status.
Outside of Europe, we also ship to the United States, Canada, United Kingdom, New Zealand, Australia, Hong Kong, and Singapore.
If you would like to place an order for a friend/family member located in any of these locations, please contact us.
Returns
We get it, shopping for spikes to relax on is tricky when you can’t try them first.
You can return your purchase free of charge for a refund or an exchange within 60 days of receiving your order, provided the items being returned are in the same condition as when you received them.
Your rights under our 60-day policy are in addition to your cancellation rights under applicable laws.
If you find that your Mat and/or Pillow is too light or too intense after you have used it, provided it is in good condition you may exchange it free of charge within 60 days of receiving your order for a different intensity.
In addition to our 60-day return policy, you also have a right of withdrawal that can be exercised within fourteen (14) calendar days of the date of receipt of your order to return to us the products ordered online, without having to give any reason.
You can request a return for a refund or an exchange online here.
You will need the order number and email address that the items you wish to return were purchased with. If returning a gift, please select the ‘returning a gift’ link on the return request.
Please note, we only offer one exchange per order.
Once your return is received at our warehouse, we aim to process it within 5 working days.
If you have requested an exchange, you will receive an email notification containing your tracking information as soon as it has been processed.
If you have requested a refund, you will receive an email confirmation as soon as it has been processed. Please note, it may take an additional 1-2 days for the funds to clear through to your original method of payment.
Purchases bought from any of our retailers are not eligible for return directly with Shakti. In the event you are wanting to return a Shakti product that has been purchased through a retailer, please arrange this directly with the store it was purchased from.